Kommunikation

Without Data You are just another person with an opinion. Quote by W.E. Deming

Unlocking Customer Satisfaction: Lessons from Gianluigi Zarantonello

What would your company do if a client called one of your stores to enquire about an ecommerce order? Perhaps the Store manager or the Sales assistant would invite the customer to write an email to the ecommerce customer service. Would that be the best experience for the customer? Surely not. In today’s ever-evolving landscape, […]

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Digital Marketing, Digitale Strategie, Digitale Transformation, Mode-E-Commerce, , ,

Effective Management Communication

Communication to organise The manager is above all a man of relationships, much of his life’s work is marked by talk, listen, relate, negotiate, discuss, debate, meet, talk, words to communicate. You cannot not communicate … even silence communicates! (Paul Watzlawick) Why communication skills matter in management Big part of the manager’s life is spent

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Team Management,
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