Digital Fashion Dictionary
Fashion vocabulary has changed. The terms below are a must-know to work in Digital Fashion.
AB Test means comparing the performance of two different messages to see which of the two performs better, by showing one message to 50% of the visitors of your website and the other message to the remaining 50%.
Anthropometric body measurements of hips, waist, chest, shoulders, used to create the size chart and measuring systems for garments. In digital fashion e-commerce it is of paramount importance to communicate the garments measurements to online clients in a detailed manneer.
Artificial Intelligence has become relevant to Fashion E-commerce as it’s more and more utilised for: dynamically personalise web content, chat bot, fraud prevention. We say AI but more specifically we should talk about Machine Learning.
Brand DNA it’s a set of attributes to describe the brand as it was a real person. Attributes are be the character, the values, the goals, the emotion, the aspect (graphic signs, font and colours) > Read more
Brand awareness is the measurement of the popularity of a brand, you can compare the popularity of brands by using Google Trends.
Brand DNA it’s a set of attributes to describe the are the links at the top left of the page and just underneath the header that illustrate the hierarchical path of a specific page e.g. Home > Women > Topwear > T-shirts. They are important as they facilitate the navigation within the website.
Breadcrumbs are hierarchical navigation links at the top of a web page that help the user understand where he/she is.
Bricks & Clicks is a retail strategy based on both physical and digital channels. See also omnichannel.
Budgeting is the organisation-wide process through which the target of sales for the following year is defined. It is usually based on the previous year results plus a variation (positive or negative) based on the market trend and the actions that will be taken to influence the historical trend.
Business Intelligence, aka BI, can refer to an organizational function dedicated to measure the performance (BI team) or and information system used to collect sales data and other KPI and display them in a form of reports for the management
Carbon Neutral means compensating the emissions of CO2 with activities like planting trees which use CO2 to produce oxigen
CDN is the acronym of Content Distribution Network. It’s a network of computers dislocated throughout the world that deliver web content such and text, images and videos from the nearest place to the user. It has the main advantage to speed up the time to view a page.
Churn means abandonment, i.e. a customer that abandons the product or brand. It is measured in percentage of customer abandoning the brand or do not return in store. It is a negative KPI which needs to be minimized by implementing satisfaction and retention activities.
Content is king. It’s a new buzzword in the fashion industry and it means that in order to market your products brands need to create a significant amount of content to support the sales.
Conversion Rate ss a key metric for both traditional retail and ecommerce, it is the ratio between number of transations and visits over a period of time. E.g. 9 order out of a 1000 visits equals 0.9% Conversion Rate.
CRM, Customer Relationship Management it’s a marketing approach that aims at collecting as much information as we can on our customers in order to understand them better and offer them a personalised experience. It has the benefit of increasing customer lifetime value, increase loyalty and reduce churn.
Digital as opposite to traditional or analog. e.g. Digital Marketing. An environment that is made o bits and bites, of ones and zeros. “Digital shift” in advertising was the moment when the budget invested in digital advertising budgets surpassed the one in traditional media ones. Read Digital Fashion Strategy.
Dress Code is a combination of specific garments and colours that are suitable for a specific situation or environment.
Early adopters represent a cluster of people who have in common a positive attitude towards innovation and therefore they like to buy innovative products before the masses adopt it. An example could be smart clothing like Levi’s smart jacket > watch video
E-commerce, Where E stands for electronic. Known also as online sales, E-commerce has been the growth driver of the luxury industry for at least the last 5 years #growth #driver
Endless Aisle is a name for the omnichannel process where the sales associate in a bricks and mortar store sells the stock available on the website as well. This is necessary when a customer asks for a size or a product that is not available in store but it’s available online.
Fabric, a cloth manufactured by weaving or knitting textile fibres, can be made from organic material like cotton or wool or made of synthetic materials like Nylon.
Forecast, acronym Fct, It’s the estimation of the total revenues for the current year made at the end of the first quarter and of the first half year. The forecast has to be measured against the budget
Gamification means implementing the rules and the logic and reward system of games into marketing programs such as Loyalty programs. This has the effect of increasing the engagement with the brand.
Gross Merchandise Value (GMV) is the monetary value of the products sold on a website independently from who is the owner of the product sold. The term has become widely used when the market places increased their importance in the digital market as they don’t necessarily own the product they sell, but they intermediate an import volume of transactions hence the GMV.
Gross Margin is the result of the difference between the Net Sales and the Cost of Goods Sold. It represent a first indication of profitability of the business but it only accounts for the cost of production and not the cost of selling, marketing, G&A and other cost.
Is a person with a relevant reach, i.e. a number of followers or people who is able to influence about purchasing habits.
In-season are the sales of items of the current season, generally meaning at full price. It’s opposite to off-season which means the sales of items from the prevous seasons, also called -1, -2 etc. .
KPI or Key Performance Indicator it’s a metric of particular importance to track the performance of the business. Number of sessions per period, Number of page views, Average order value, Boune rate and Conversion rate are KPIs of an ecommerce business. Read more >.
Knit – Knitwear is a technique used to manufacture textiles and it is different from woven textile as the the first one is made by making ‘knots’ in one continuous thread or yarn while the Woven fabric is created by interlacing multiple yarns by means of a loom. In cross-border e-commerce it is mandatory to state in the export documents whether a piece of clothing is knitted of woven.
It’s a marketing activities that aims at collecting Names, Email addresses and other personal information of customers and prospects.
Marketplace Is a website where multiple vendors (merchants) sell products to customers. The vendors are responsible for the stock while the market place is responsible for the technological platform including the payment.
Marketing Funnel is the graphic representation of the path that a user goes through from meeting a brand for the first time to becoming a brand advocate. Target consumer > lead > hot lead > customer > loyal customer > brand advocate.
Mobile first means thinking of how a web application will look on mobile and, as a consequence, design the application to work well on mobile before the desktop version
Is a computer program based on Artificial Intelligence that is able to make accurate predictions once trained. See external article.
NFC or Near Field Communication its solution that allows payment via mobile phone by making the the smartphone speak with the POS system.
Omnichannel can bedefined as governance of cross channels and seamless customer experience that includes communication, services and transactions
Open to Buy or OTB represent the quantity of products – and its monetary value – that a buyer is authorised to purchase for the next season. It means that the buyer of an ecommerce site is authorised to create stock for a certain amount and no more than that.
Organic traffic means the visitors of your website that arrived to your website from non paid adverts. More specifically the term “organic traffic” it is used in Google Analytics with the meaning of traffic coming from search engines not paid results. However also non-paid social networkd traffic is defined as social organic traffic
Paid search is a Digital Marketing activity that consists of buying keywords in order for your site to appear in the top paid positions of search engings.
Performance marketing are all digital advertising campaigns that are paid upon reaching certain results. They can be measured per click or per acquisition.
PNL stands for Profit and Loss statement and it’s a document that report the sales and costs for the year and the key financial performance indicators such as gross margin, EBITDA and EBIT.
Quick wins are micro-projects or new features that can be implemented with a little effort and they bring a high return on investment. When evaluating Digital Projects for implementation we usually divide them in Quick Wins, Big deals and Nice to have.
Responsive Design is a web development and web design technique that allows websites to be suitable for Desktop computers, mobile phones and tablets simultaneously
RFID or Radio Frequency Identification it’s a technology based on microchips installed on products and systems able to read the chips e.g. a chip installed on the hang tag of a jacket and a mobile phone that is configured to read that chip on the hangtag.
Scope of work is a project management term that means what will be done during a project and what will not be done: out of scope. Sentiment or Sentiment analysis is the collection of positive and negative signals coming out of the social networks
Social networks are online communities where people can share and comment on other peoples photos, videos and messages
Style guide is a document that defines the colours, font faces and font sizes of the brand. It is similar to a corporate image manual or brand manual but it is specific to the brand website and other digital properties such as the newsletters.
Sustainability is a stream of work for fashion companies who are committed to doing business without impacting negatively on the environment. It attains to developing products that are less armful to the environment e.g. recycled or recyclable, low in carbon emissions, low water consumption and so on.
System Integration means making different software speak to each other. An example is making your e-commerce platform speak with your ERP or Your Order Management system. Systems Integrators are agencies who install, customise and integrate different pieces of software.
Taxonomy is the hierarchical organisation of the content of your website. At the top of the hierarchy there may be the navigation by gender e.g. Man Women followed by the category Ready to wear, Accessories, Shoes, New Arrival and so on.
Tone of Voice or Tone of Voice guide, is a document that define the register of the communications of the brand, in particular the communications with the customers for examples in the customer care emails, the tone of voice guide defines if the customer care operators need to use a formal registry or an informal one. E.g. Dear Mr. Benedict vs Dear John.
Top Line is the first line of the Profit and loss statement (P&L) which represent the total sales or Gross Sales. The bottom line is the profit i.e. the sales minus the all the costs, taxes and accruals. Most companies look at the EBITD as their bottom line for day to day tracking of the financial results.
It’s a field of management studies that focus on improving the customer journey throughout the interaction with the brand, the interaction can be mediated by a web site or a sales assistant or other channel.
Webwriting is a writing technique specifically suitable for web pages. It consists of starting an article or a post with the most important information and then add details and background information.
A wireframe is an outline of a website or an application. It’s a very simplified design of the final website that is used to define the information architecture of the app or website and to study the usability of it
Y-Generation also called millennials, echo boomers, internet generation, iGen. The generation of people born during the 1980s and early 1990s. children born during this time period have had constant access to technology (computers, cell phones) in their youth