Quality Standards & Procedures

Índice

Quality Standards & Procedures
Digital Fashion Academy – Quality Guarantee & Refund Policy
Digital Fashion Academy – Complaint Policy & Procedure
Digital Fashion Academy – Disability and Discrimination Policy
Data Protection & Confidentiality Policy
Digital Fashion Academy – Digital Health and Safety Policy
Digital Fashion Academy – Equal Treatment Policy

Digital Fashion Academy – Quality Guarantee & Refund Policy

At Digital Fashion Academy (ADF), we are committed to delivering exceptional online learning experiences in fashion eCommerce, digital marketing, and digital transformation. We believe in the quality and effectiveness of our training programs, and we stand behind them with our customer guarantee. This policy is designed to give you peace of mind and confidence when choosing our courses.

Our Guarantee To You

Expert Instruction
Our courses are designed and delivered by industry professionals with decades of experience in the fashion and luxury sectors. Each program is practical, relevant, and tailored to the specific challenges of digital business in fashion.

Relevant and Up-to-Date Content
We ensure our content is current, aligned with best practices, and regularly updated to reflect the latest trends and innovations in fashion eCommerce, marketing technology, and digital strategy.

Engaging Learning Experience
Our online training is designed to be interactive, practical, and applicable to real-world scenarios. In addition to self-paced learning, our portfolio includes live sessions, case studies, and opportunities for discussion with peers and instructors to maximize engagement.

Comprehensive Learning Materials
The downloadable study materials provided during the courses (slides, ebooks, PDFs, templates and workbook) remain available as valuable references even after course completion.

Política de Reembolso

In addition to our quality guarantee, DFA offers a money-back option in case you (the student) change your mind or the course doesn’t meet your expectations. The money-back option is subject to the following conditions:

1. Cool off period

In case you change your mind and you haven’t accessed the learning materials, you can request a refund within 14 days from purchase. You will be refunded the total amount paid minus administrative fee (payment commissions) of 7% with a minimum of 50 Euros, no questions-asked.
Refund requests must be submitted in writing by email within 14 days of your course purchase, you (the students) must not have accessed the e-learning platform.
The refund request can be submitted to info@digitalfashionacademy.com, the refund will be issued to the same payment system used by the client within 14 days.

1. Request for Refund after accessing the elearning platform

Refund requests must be submitted in writing within 14 days of your course purchase (or within 7 days of a live session start date, whichever applies).
The request should clearly state the reasons for dissatisfaction and explain how the course did not meet your expectations.

2. Participation Requirement

To qualify for a refund, participants must have engaged with the course content in good faith (e.g., accessed modules, attended live sessions if applicable, and completed available activities).
We believe active participation is essential to benefit from our programs, and refund requests will not be accepted from participants who have not made a genuine effort to engage with the course.

3. Assessment of Request

Upon receiving your request, DFA will review it carefully. We may contact you for clarification or offer alternative solutions (such as course transfers or credits).
The result of the assessment may be in terms of a partial refund to be issued to the student. In this case DFA will contact you to refund the amount based on the result of the assessment.
The amount to be refunded will be established also considering the amount of study completed by the student and will in general be proportional to the hours of study not completed by the student.

4. Refund Processing

Approved refunds will be processed within 30 days of approval, via the original payment method.

Please note that refunds are intended to cover situations where the course falls short of our stated guarantees and reasonable expectations. We encourage you to contact us promptly with any concerns during your learning journey so we can resolve them quickly.

Resumo

At Academia de Moda Digital, we value your trust and are committed to delivering high-quality, industry-relevant training. Our guarantee and refund policy reflect our dedication to your satisfaction and professional growth. When you choose DFA, you can be confident that we are invested in equipping you with the skills and knowledge to succeed in today’s digital fashion business environment.

Digital Fashion Academy – Complaint Policy & Procedure

Monitoring

At Academia de Moda Digital, we are committed to continuous improvement in the quality of our training and services.

Our service standards for complaints are:

We will make it simple and straightforward for you to submit a complaint.
We will acknowledge and respond to your complaint within the published timescales and keep you informed throughout the process.
We will provide a clear explanation of our findings in response to your complaint, in a format that is accessible to you.
We will review this Complaint Policy and Procedure regularly to ensure effectiveness and fairness.

Responsibilities

All members of the DFA team are responsible for supporting excellent customer care and handling complaints with professionalism.

Senior Management is responsible for ensuring that complaints are addressed appropriately and for encouraging good practice in complaint resolution.
Staff and instructors are expected to act in compliance with this policy and to deal with learners fairly and respectfully.

Equality & Diversity

Learners and customers have the right to express dissatisfaction with any aspect of DFA services. Complaints will be handled fairly, respectfully, and without discrimination, in line with our Equality & Diversity principles.

Procedimento

If you are unhappy with any aspect of your experience at DFA, whether related to the learning content, course delivery, support received, staff interactions, or the organization itself, we take your concerns seriously. Complaints will be treated confidentially and resolved as promptly as possible.

We welcome both compliments and complaints, as they provide valuable feedback to help us improve. We also encourage learners to share ideas for enhancing our services. All personal information provided will be handled in accordance with applicable data protection regulations.

How to Submit a Complaint:

Wherever possible, raise the issue immediately with the person or team involved so that it can be addressed quickly.
If the matter is not resolved, you may submit a formal complaint by email, through our website contact form, or by letter.
Complaints should ideally be submitted within 1 month of the event or issue occurring.
Please include as much detail as possible (dates, times, names, and a clear description of the problem).

Contact Details:
Academia de Moda Digital
E-mail: info@digitalfashionacademy.com
Site: www.digitalfashionacademy.com/contact-us

Response Times:

You will receive an initial acknowledgment within 7 days of your complaint being received.
A full written response will be provided within 28 days.

Appeals:
If you are not satisfied with the outcome of your complaint, you have the right to appeal. Appeals should be submitted in writing, clearly stating the reasons for dissatisfaction with the original resolution.

Digital Fashion Academy – Disability and Discrimination Policy

1) Overview of Disability Discrimination Policy

This policy outlines Digital Fashion Academy’s commitment to ensuring that learners, trainers, staff, and partners are treated fairly, with dignity and respect, regardless of disability or personal circumstances. It sets out DFA’s approach to accessibility, inclusivity, and non-discrimination in the delivery of all online training programs, live events, and related services.

The purpose of this policy is to:

Define DFA’s stance against disability discrimination.
Ensure equal access to our training and services.
Promote inclusive practices in our digital and organizational environments.
Comply with relevant legal obligations.

This policy applies to all learners, trainers, employees, contractors, and third parties engaging with DFA.

2) Digital Fashion Academy Statement on Disability Discrimination

At Academia de Moda Digital, we value diversity and are committed to creating a fully inclusive learning environment where disability is never a barrier to participation, success, or professional growth.

We:

Do not tolerate discrimination, harassment, or victimization on the grounds of disability.
Strive to ensure our digital platforms, courses, and materials are accessible to all learners.
Actively support learners and colleagues with disabilities by providing reasonable adjustments where needed.

Accessibility and equal opportunity are central to DFA’s mission of empowering fashion professionals with digital and eCommerce expertise.

3) The Disability Discrimination Objectives of Digital Fashion Academy

To deliver on this commitment, DFA has set the following objectives:

Acessibilidade – DFA commits to adopting e-learning solutions that are designed or adapted to meet accessibility standards.
Support – Provide reasonable adjustments and tailored support to learners, staff, and trainers with disabilities.
Awareness – Raise awareness among staff and trainers on disability inclusion and equal opportunities.
Continuous Improvement – Regularly review our courses, policies, and digital platforms to identify and remove barriers to participation.
Compliance – Ensure adherence to relevant disability and anti-discrimination legislation.

4) How Digital Fashion Academy Upholds the Objectives

Digital Accessibility: DFA uses platforms and tools that follow accessibility best practices (including WCAG standards) to ensure learners with disabilities can access training content.
Reasonable Adjustments: Learners or staff who disclose a disability can request adjustments such as alternative formats, extended deadlines, or adapted learning resources.
Feedback Mechanisms: DFA encourages learners to provide feedback on accessibility issues, with a clear process for raising concerns or requesting accommodations.
Regular Review: Our policy is reviewed based on feedback provided by students and stakeholders, and regular review of updates to new regulations and laws.

5) Relevant Law and Legislation

DFA operates in compliance with international disability and equality regulations, including:

LPD, Federal Act on Data Protection (FADP) of 25 September 2020 – Ensures in Switzerland that sensitive personal information, including health-related data, is handled securely and lawfully.
General Data Protection Regulation (GDPR) (EU 2016/679) – Ensures in the European Union that sensitive personal information, including health-related data, is handled securely and lawfully.
Equality Act 2010 (UK) – Prohibits discrimination against people with disabilities and requires reasonable adjustments.
United Nations Convention on the Rights of Persons with Disabilities (2006) – Promotes equal human rights and participation.
Web Content Accessibility Guidelines (WCAG 2.1) – International standards for digital accessibility.

Where applicable, DFA also refers to additional UK workplace and online learning health, safety, and accessibility regulations to ensure compliance and best practice.

Prepared and endorsed by:
Enrico Fantaguzzi (Director – Digital Fashion Academy)

Data Protection & Confidentiality Policy

Please see these sections here on our website:
https://www.digitalfashionacademy.com/privacy/

Política de Cookies

Digital Fashion Academy – Digital Health and Safety Policy

Company and Director Commitments

At Academia de Moda Digital, we recognize our collective responsibility to ensure that all reasonable digital health and safety precautions are taken to safeguard our learners, staff, trainers, and partners while participating in online courses, live sessions, and webinars.

Each director acknowledges their individual responsibility for considering digital health and safety issues when making decisions about any aspect of the business. DFA is committed to creating a safe, accessible, and supportive online learning environment.

Responsibilities of Managers and Supervisors

Managers and supervisors are responsible for implementing DFA’s Digital Health and Safety Policy within their areas of responsibility. They must take health and safety issues into account as part of their role and address any concerns brought to their attention.

If a manager cannot resolve a matter directly, it must be escalated to senior management to ensure timely and appropriate action.

Roles and Responsibilities of Staff and Trainers

All DFA staff and trainers are entitled to, and will receive, adequate guidance and information to enable them to carry out their roles while adhering to DFA’s Digital Health and Safety standards.

Staff and trainers have both a legal and personal responsibility to follow safety procedures and apply advice issued by management. Involvement in digital health and safety matters is encouraged at all levels, and all team members should feel empowered to raise concerns.

Failure to follow agreed procedures that place the health and safety of colleagues, learners, or third parties at risk may result in disciplinary action.

Roles and Responsibilities of Learners

Learners also play an important role in maintaining a safe digital learning environment. DFA expects learners to:

Use the online platforms and tools responsibly.
Follow any health and safety guidance shared during training.
Take regular breaks when using display screen equipment (DSE).
Report any accessibility or digital safety concerns to DFA promptly.

Using Display Screen Equipment (DSE)

Because DFA courses are delivered digitally, responsible use of display screen equipment is essential. Learners, staff, and trainers are encouraged to:

Take a 2–3 minute micro-break every 20 minutes.
Take a 5-minute break every hour (e.g., stretch, walk, make a drink).
Perform simple workstation exercises to reduce strain.
Maintain correct posture when seated.
Keep hydrated and choose healthy snacks to support concentration and wellbeing.

Safety Policy, Advice, and Relevant Law

Under the Health and Safety at Work Act 1974 (UK), DFA has a legal responsibility to provide adequate information, training, and support to ensure that health and safety measures are followed.

As a Swiss-based organisation operating in an international context, DFA also aligns this policy with the principles of the Swiss Federal Act on Data Protection (nFADP, RS 235.1) and, where applicable, with the EU General Data Protection Regulation (GDPR, Regulation 2016/679), as well as related European Union frameworks such as the European Health Data Space (EHDS), the Medical Devices Regulation (MDR, Regulation (EU) 2017/745) and the Artificial Intelligence Act (Regulation (EU) 2024/1689). These legal frameworks set high standards for the responsible use of digital technologies, the protection of personal and health-related data, and the prevention of digital risks.

Our Digital Health and Safety Policy helps:

Minimise risks of digital fatigue, strain, or ill health linked to prolonged online study.
Reduce staff and learner absence due to preventable health issues.
Maintain high standards of digital learning environments.

Staff and learners are expected to follow DFA’s internal guidance and instructions. Failure to do so may result in breaches of applicable health, safety, or data protection law, which could carry personal accountability in the case of serious incidents.

We encourage all staff and learners to be proactive in addressing health and safety concerns and to report them promptly to management. If unresolved, concerns may be escalated to the DFA Director for further review.

Prepared and endorsed by:
Enrico Fantaguzzi (Director – Digital Fashion Academy)

Digital Fashion Academy – Equal Treatment Policy

1) Policy Overview

At Academia de Moda Digital, our success depends on the diversity, creativity, and expertise of our people: colleagues, trainers, and learners. We believe that respecting individual differences, drawing on varied perspectives, and creating an inclusive environment adds value to our academy and the fashion industry we serve.

DFA is committed to being a fair and inclusive training organisation. We aim to recruit and develop talent from the widest pool, provide equal opportunities for all, and ensure a supportive, respectful, and safe learning and working environment.

As an equal opportunities organisation, DFA does not tolerate discrimination based on disability, race, colour, religion or belief, nationality, ethnic origin, sex, sexual orientation, gender reassignment, pregnancy, age, marital or civil partner status, employment status (including part-time or fixed term), or membership/non-membership of a trade union.

This policy applies to all DFA staff, contractors, trainers, and learners.

2) Harassment and Bullying

All learners, staff, and partners at DFA have the right to work and learn in an environment free from discrimination, harassment, and bullying.

Harassment includes any unwanted conduct that is offensive, intimidating, humiliating, or hostile, regardless of intent.
Bullying includes repeated or persistent behaviour such as unwarranted criticism, exclusion, verbal abuse, or unreasonable work demands that undermine dignity.

Examples of bullying may include:

Verbal abuse or insults
Excluding or isolating individuals
Assigning meaningless or impossible tasks
Withholding information needed to perform effectively

Such behaviour will not be tolerated and will be treated as a serious breach of DFA policy.

3) Disciplinary Measures

Acts of unlawful discrimination, harassment, or bullying will result in disciplinary action, up to and including termination of employment or collaboration agreements.

DFA will also ensure that redundancy criteria, dismissal decisions, and disciplinary processes are applied fairly and without discrimination.

4) Scope of the Policy

This policy applies to:

All DFA employees, regardless of contract type (permanent, temporary, part-time, or fixed term).
Trainers, contractors, consultants, and agency staff working with DFA.
Learners enrolled in any DFA course, live or online.

It covers recruitment, working and learning conditions, promotions, training opportunities, grievance handling, and all other aspects of DFA’s operations.

5) Terms and Conditions of Employment

All terms and conditions at DFA are applied consistently and fairly, without unjustifiable requirements that could disadvantage individuals. Any adjustments or accommodations required to ensure equal opportunities will be made.

6) Recruitment and Selection

Recruitment and selection at DFA are based solely on ability, qualifications, and merit. Selection criteria are reviewed to ensure they are relevant, fair, and do not disadvantage individuals from underrepresented groups.

7) Promotion

All promotion opportunities within DFA are based on performance, skills, and merit. We are committed to ensuring that promotion decisions are free from discrimination and bias.

8) Training and Development

All staff and trainers will have equal access to training and development opportunities. DFA ensures that learning and professional growth are based on individual potential and contribution, not on personal characteristics or background.

9) Disciplinary and Grievance

Allegations of discrimination, harassment, or bullying will be treated seriously, confidentially, and promptly. Complaints may be raised informally or formally through DFA’s grievance process.

Managers and directors have an obligation to take immediate action if inappropriate behaviour is identified. Complainants will not suffer victimisation for raising concerns in good faith.

False or malicious allegations, however, may themselves be treated as disciplinary matters.

10) Performance

All staff and trainers are expected to contribute to DFA’s inclusive culture. Performance evaluations will be based on objective criteria, role-related achievements, and contributions to the academy. Discrimination, harassment, or bullying will be treated as serious performance failings.

Prepared and endorsed by:
Enrico Fantaguzzi (Director – Digital Fashion Academy)