Unlocking Customer Satisfaction: Lessons from Gianluigi Zarantonello
What would your company do if a client called one of your stores to enquire about an ecommerce order? Perhaps the Store manager or the Sales assistant would invite the customer to write an email to the ecommerce customer service. Would that be the best experience for the customer? Surely not. In today’s ever-evolving landscape, […]
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Digital Marketing, Digital Strategy, Digital Transformation, Fashion e-commerce