management

Without Data You are just another person with an opinion. Quote by W.E. Deming

Unlocking Customer Satisfaction: Lessons from Gianluigi Zarantonello

What would your company do if a client called one of your stores to enquire about an ecommerce order? Perhaps the Store manager or the Sales assistant would invite the customer to write an email to the ecommerce customer service. Would that be the best experience for the customer? Surely not. In today’s ever-evolving landscape, […]

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Digital Marketing, Digital Strategy, Digital Transformation, Fashion e-commerce, , ,

Managing with Character

Is there a relationship between strong character and business performance? Can integrity and empathy lead to better management? According to a recent research by Fried Kiel (KRW), YES! In an article called Measuring the return on character based on the research by Kiel,  recently published on the Harvard Business Review (link) they show the connection

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Fashion Management
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