10 simple steps for effective e-mail communication.
Email communication at work
E-mail can be effective as well as efficient, but to achieve the desired results must comply with certain rules in the mail, good manners are just as important when making calls to a customer or people meet for business.The difference is that, in the case of email, you can not test the reactionsof those who receive the messages: Once you have clicked the Send button, what you have written will be read by the recipient. Therefore, it is essential to be accurate immediately
10 steps to effective email writing
1) Adopt a sufficiently large font size (12 or more)
2) Make sure there are no grammatical errors;
3) The subject of the message must be clear and relevant
4) The subject of the message must also enable efficient search among the hundreds of emails received.
5) The beginning megli if personalized with the person’s name
6) Use the most appropriate forms of greeting
7) hire a helpful and friendly tone
8) to invite the recipient to contact us again for every need
9) To express oneself clearly and concisely by not write unnecessary things.
10) Use an e-mail signature that includes all contact information, including phone number
When you receive an email
When you receive an e-mail from a legitimate sender, that is, not by a spammer, confirm that it received within 24 hours, even if you do not have time to provide a full answer immediately.
If you have to be away for more than 24 hours, Arrange an answer outside automatic seat
Mistakes to avoid:
1) Avoid placing decorative items that are processed in professional communications
2) Do not send large attachments without permission of the recipients
Here is a summary of all the ways to close formal and informal letters in English.
Opening sentences
They are used to refer to previous correspondence
To say how you came into possession of the recipient’s email address
To explain why you are writing to the recipient
10 great opening sentences:
With reference to your letter of 8 June, I …
I am writing to inquire about …
After having seen your advertisement in … ,
I would like … After having received your address from … , I …
I received your address from … and would like …
We/I recently wrote to you about … Thank you for your letter of 8 May. Thank you for your letter regarding … Thank you for your letter/e-mail about … In reply to your letter of 8 May, …
Closing sentences:
They are used for:
refer to future events
Repeat an excuse
offer help or willingness to give further explanations;
. 10 great closing sentences:
-If you require any further information, feel free to contact me.
I look forward to your reply.
I look forward to hearing from you.
I look forward to seeing you.
Please advise as necessary.
We look forward to a successful working relationship in the future.
Should you need any further information, please do not hesitate to contact me.
Once again, I apologize for any inconvenience.
We hope that we may continue to rely on your valued custom.
I would appreciate your immediate attention to this matter
English 
Italian