In this post we cover the steps for creating a digital marketing plan for Fashion brands to support the online business.
What are the main channels used by fashion companies? What are the key parts and activities we need to include a fashion digital marketing plan? What results are we to expect from the fashion digital marketing plan execution?
In this article we cover the following elements.
- Objectives & Target
- Marketing funnel
Objectives and Targets: what are the results to be expected?
The goal of performance marketing
The goal of performance marketing is to generate actions by the audience that we can measure through metrics that are relevant for the brand. Here some examples:
- Visits to a web page
- Subscriptions to the newsletter
- Purchase of products
A digital marketing plan is effective if it brings measurable results like sales, leads and qualified visits of the website.
In order to drive traffic to the website you need to use the channels that can bring traffic to your website. Also the digital channels that don’t drive traffic to your website but can convert within the channel should be considered relevant channels. An example is Instagram, which can convert and generate sales even within the the social network.
The goal of a fashion ecommerce digital marketing plan is to acquire qualified traffic that will convert into sales. But not all the traffic that the marketing campaigns will drive to the ecommerce will convert into sales. On the contrary the majority of the traffic will not convert into sales and a small percentage will. This percentage usually varies from 0.5% to 10% which is also called Conversion Rate
If only a small percentage of the visitors of a fashion website convert into sales, why do we drive all that traffic to our website? What do we do with the 90% or more of visitors who don’t convert? To answer this question we need to look at the fashion digital marketing funnel (picture). The funnel represent at the top the majority of people who are considered to be qualified traffic which means that the messages that we communicate through our campaign are relevant to these people and therefore they are likely to be interested in our products.
To make an example we can consider a brand like Gucci and one of its products a women’s leather handbag. Because Gucci is a luxury product the potential customers are ‘high spenders’, and since we are talking about e-commerce we want to target women with high income who are interested in online shopping. We will see later how to target the people using platforms like google ads and facebook ads.
Now that we have defined our target audience we need to decide what we expect these people to do, and we use the fashion digital marketing funnel to assign an action to each stage of the communication.
In the first two stages we know that we are talking to people who perhaps never visited our website before and therefore aren’t likely to convert immediately.
Marketers should expect the first time visitors to either visit 2 or 3 pages and perhaps a small percentage of those will subscribe to the brand newsletter. The newsletters, also called Direct Email Marketing DEM, are still one of the most important channels of customer acquisition for Fashion and Luxury brands. In some cases the newsletter can generate up to 25% of the total revenue of the ecommerce channel.
In the third stage of the marketing funnel we see the majority of the Micro Conversions. Micro conversions are actions taken by the visitors of the website, that are relevant to the brand:
- Visit more than 5 pages
- Spend more than 5 minutes on the site
- Subscribe to the newsletter
- Create an account
- Add a product to the wishlist
- Add a product to cart
These are all signals that the visitor is interested in brand’s products and that the visitor is likely to buy soon.
In the CONVERSION phase of the digital fashion marketing funnel, the visitor is likely to convert by purchasing online. The users in this group have most of the times been exposed to the brand’s messages several times. The visitor may have seen the brand’s message on Instagram, than on an online magazine, perhaps she has received a newsletter with an offer or a product announcement and she has decided to buy online. This is also called omnichannel marketing funnel. See picture below.
In this phase some brands try to speed up the conversion by offering some special deals to these clients, for example if a visitor has added a product to the shopping bag but didn’t complete the purchase, the brand may offer a discount on the product that is currently in the shopping bag of the visitor. These type of marketing activities are called retargeting or remarketing as they target a person who has already been on the brand’s website. In particular we are talking about Abandoned Cart campaigns that can be done via email or on the website.
After a visitor has converted into a customer, the fashion brand needs to make sure the customer has the best experience possible with the product and the brand, in other words we need to meet customer expectations or exceed them if possible.
A positive after-sale experience will likely generate loyalty to the brand, repeated purchases and even spontaneous word of mouth.Editor
If a customer is happy he/she will likely be up for giving the brand a good review on social networks or on other online channels. The positive reviews will enhance the brand’s reputation and sentiment which will have 2 effects:
- Increase the trustability of the brand’s products and service, which will increase the likelihood of other visitors to convert into customers
- Will generate word of mouth communication which will turn into more brand awareness and more visitors for the brand.
Fashion brands can use several tools in these last two phases of the fashion digital marketing funnel, but in particular they can use:
- Loyalty programs: rewarding your customers and repeated customers with prizes that can be either physical goods or experiential rewards.
- Online reviews: on social networks or specialised websites like Trustpilot.
- Social network inclusive engagement, give the customers visibility by publishing their photos on your social networks or inviting the customers to send you their photos.
- CRM Customer Relationship Management: use marketing technology applications to create a database of all your customers and track their purchase history and the history of interactions in a Single Customer View Database.
In order to implement the Digital Fashion Marketing Plan you will need a budget that you will need to allocate on several different expenditure categories:
- Search Engine Advertising
- Social Media Advertising
- Retargeting campaigns
- Video Advertising
- Direct Email Marketing Platform
- Content creation: photography, graphics, copy and translations
- Search Engine Optimisation consultancy
- Technical implementation
- Digital PR
- Social Media Management
The digital marketing budget however is not infinite. Therefore you will need to prioritise the activities and you will only carry out the activities that are actually feasible considered your budget and the resources available in the Digital Marketing team. Usually the channels and campaigns that are considered high priority are the activities with highest Return on Advertising Spend ROAS. To calculate the ROAS we divide the sales generated by a specific campaign, let’s say 1 Mln Euros divided by the marketing spend, let’s say 250K, that equals 4. In this case the ROAS is 400% or 4 times the amount of money invested.
This approach is OK when you are able to estimate with good precision the ROAS or if you are using a digital marketing agency that is able to give you this estimate of ROAS.
If you are not in this situation you can simply look at your Google Analytics data and create a table with the acquisition channels on the rows and in the columns you will put:
- Conversion rate
- Average Order value
By doing so you will have a matrix with the potential revenue to be generated by each acquisition channel. You will need to have the historic data from the previous year or at least a few months in order to make a projection for the future.
In the table below you have an example.